Client Success Manager

by | Aug 19, 2019

Client Success Manager - At Wordbee

Our innovative, fast-paced Translation Technology company is experiencing rapid growth.

Wordbee is based in Luxembourg and we develop and market Wordbee Translator, a Cloud-based collaborative translation and project management platform and Wordbee Beebox, a solution for content localization.

In the last 11 years, we helped Translation Service Providers and Global Enterprises to successfully implement high-performance translation technology.

We are looking for a Client Success Manager to join our team in Luxembourg.

 

Overview

  • Where is this job? Wordbee HQ - Luxembourg
  • Is this job full-time or part-time? Full-time

Principal Job Responsibilities

  • Provide the best client experience possible, which in turn will result in client retention and expansion.
  • Keep the client satisfied, and make it easy for the client to take maximum advantage of the product or service they have purchased.
  • Discuss customization specifications with the client and account managers, ensure technical feasibility in coordination with the software development team.
  • Understand the needs of the client, analyze the impact of the proposed changes on the client’s business.
  • Unlock and evaluate pending clients’ customization requests.
  • Ensure that the projects are delivered on-time, within the scope and within budget.
  • Manage the relationship with the dedicated client accounts.
  • Anticipate and actively manage problems and escalate them if necessary.
  • Supervise and coordinate all internal resources needed during an RFI/RFP process.
  • Train and onboard new clients.

Requirements

  • Have at least 3 years’ experience in a similar role.
  • Excellent client-facing and internal communication skills.
  • Solid organizational skills including attention to detail and a real sense of service.
  • A social, flexible and positive attitude.
  • Have a Master degree in a technical or international business field.
  • Multilingual with excellent writing skills. Perfect English is a must.

What’s in it for you

  • Full-time contract
  • International environment
  • Open democratic culture
  • Perspectives and opportunities in a successful growing company
  • Cool team

How to apply

Interested candidates are invited to send a resume for the attention of Anita Sempels [email protected]

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